Refund Policy

Last Updated: 22 May 2025

At maxfast, our goal is simple.

We offer a straightforward return and refund policy to ensure your shopping experience remains smooth and stress-free.

Our Promise to You

We value your trust. Our team puts every effort into delivering quality, style, and satisfaction. However, if an item doesn’t meet your expectations, we’re happy to assist you with a return or exchange — provided it meets the following criteria.

Exchanges

Replacement should be raised within 24 hours and the replaced product will be delivered within 5–7 days. For a return to be eligible, the item must meet all of the following conditions:

• Must be unused, unwashed, and unworn
• Must be in the same condition you received it
• All original tags, labels, and packaging must be intact
• You must provide proof of purchase (order number or invoice)

⚠️ Returns that are damaged, worn, or missing tags may not be eligible for a refund and may be returned to the sender.

Non-Returnable Items

Some items, due to their nature or promotional value, are non-returnable, including:

• Sale or clearance items
• Items bought using discount codes
• Custom orders or made-to-order pieces

We kindly ask you to read the product descriptions carefully before placing an order.

Returns Only – No Refunds

Please note that our products are non-refundable. We accept returns only.

Once your returned item is received and inspected by our team:

• You will receive an email notification confirming that the return has been accepted.
• The item can be exchanged or returned for store credit, as per our return policy.
• Refunds will not be issued under any circumstances unless the return is due to our error (e.g., you received an incorrect or defective item).
• If approved, refunds will be credited within 5 to 7 working days through the original payment method.
• Original shipping charges are non-refundable.

Return Shipping Details

You are responsible for return shipping costs, unless the return is the result of a mistake on our end.

Return requests must be raised within 7 Day window of the receipt of product.

We recommend using a trackable shipping service and retaining proof of postage until the refund is processed. We are not responsible for lost or undelivered return shipments.

How to Initiate a Return

To begin your return or exchange, simply email our customer care team at:

Please include:

• Your full name
• Your order number
• The reason for return or exchange
• Photos of the item if there is a defect or quality issue

Our team will respond within 24–48 hours with next steps and a return address.

Exchanges

Need a different size or style? We get it — glam is personal.

Exchanges follow the same conditions as returns. Once we receive your original item and confirm its eligibility, we’ll process your exchange. If the requested item is unavailable, we’ll issue a refund instead.

In the Spirit of Transparency

We’re committed to fairness and clarity. That’s why:

• All returns are processed on a case-by-case basis to ensure quality and policy compliance.
• We reserve the right to decline returns that show signs of wear or misuse.
• We do not offer refunds for items returned outside the 7-day window.

Questions? We're Here for You.

If you have any doubts, issues, or feedback regarding your order or the return process, please don’t hesitate to get in touch with us. Our customer support team is always happy to help.

Email:swasti@maxfast.co.in
Based in India
Support Hours: Monday to Saturday, 10 AM – 6 PM IST